Privacy Policy
At SecureOSX (accessible at secureosx.com), we are committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and communications. We are dedicated to ensuring that personal data is handled in compliance with the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other applicable data protection laws. Your trust is important to us, and we pledge to uphold a high standard of transparency and data security in all our operations.
1. Scope and Data Controller
This Privacy Policy applies to all data collected through the secureosx.com website and any associated digital services. The data controller responsible for your personal data is SecureOSX. Questions or concerns about privacy-related matters can be directed to: [email protected].
As the data controller, we determine the purposes and means of processing your personal data. This policy outlines our practices concerning users located in the European Economic Area (EEA), the United States, and other jurisdictions.
2. Categories of Data We Process
We may collect, use, store, and transfer the following categories of personal data:
a) Usage Data
This includes information about how you use secureosx.com, such as IP address, browser type, geographic location, referring URLs, page view data, time spent on pages, and session dates/times. This data helps us monitor website performance and enhance user experience.
b) Account Data
Includes identifying information such as your full name, billing and shipping address, email address, phone number, and account creation details collected during registration or checkout.
c) Profile Data
Comprises your preferences, purchase history, feedback, and behavior patterns. We use this data to provide personalized services, content, and recommendations.
d) Communication Data
Includes messages that you send to us via support tickets, email inquiries, and customer service interactions along with our records of those communications.
e) Technical Data
Covers device identifiers, operating system version, system configuration, internet service provider, and other technical diagnostics, used to troubleshoot and optimize site performance.
f) Transaction Data
Includes details about completed purchases, order histories, payment information (processed via third-party payment gateways), billing details, shipping status, and related fulfillment data.
g) Preference Data
Includes your marketing preferences, opt-in or opt-out choices, responses to surveys, and indicated interest in specific products or services.
3. Legal Bases for Processing
We rely on the following lawful bases under GDPR and analogous provisions under the CCPA:
– Consent: When you opt-in to marketing communications or cookies.
– Contractual Necessity: For processing required to fulfill orders or provide customer support.
– Legal Obligation: Where required by law for tax, audit, or regulatory purposes.
– Legitimate Interests: When processing is necessary for website operation, improving services, or fraud prevention—provided such interests are not overridden by your rights and freedoms.
4. Your Data Protection Rights
Subject to applicable law, you have the following rights regarding your personal data:
– Right of Access: Obtain confirmation of whether your data is being processed and access a copy of such data.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
– Right to Restriction: Request limitation of our processing under certain circumstances.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and transfer to another controller when feasible.
– Right to Object: Object to processing for direct marketing purposes or where we are relying on a legitimate interest.
To exercise these rights, please contact us at [email protected].
5. Data Security Measures
We implement a robust suite of measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:
– End-to-end data encryption during transfer and storage.
– Role-based access controls and secure authentication practices.
– Regular security audits and compliance checks.
– Offsite and encrypted backups to ensure data recovery capability.
– Staff training and internal data protection policies to ensure compliance and awareness.
6. International Data Transfers
If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Where such transfers occur, we use appropriate safeguards including:
– Standard Contractual Clauses approved by the European Commission.
– Verified adequacy decisions for jurisdictions recognized by GDPR.
– DPA (Data Processing Agreements) guaranteeing equivalent protection.
7. Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, and accounting requirements. Specific retention periods include:
– Account and Transaction Data: Retained for 7 years after last activity for regulatory compliance.
– Technical and Usage Data: Typically retained for up to 24 months.
– Communication and Support Data: Retained for 3 years from last interaction.
– Marketing Preference Data: Retained until withdrawal of consent or inactivity of 24 months.
After the applicable retention period, your data is securely deleted or anonymized.
8. Cookie Policy
We use cookies and similar technologies to enhance usability and analyze traffic on secureosx.com. Cookies may be categorized as:
– Essential Cookies: Required for website functionality, such as navigation and secure payment processing.
– Functional Cookies: Enhance personalization, language preference, and display settings.
– Analytics Cookies: Collect aggregated data to allow us to measure and improve site performance (e.g., Google Analytics).
– Performance Cookies: Monitor system errors and debug issues for smoother operation.
9. Cookie Management and User Control
When visiting secureosx.com, you are presented with options to manage your cookie preferences in compliance with GDPR and CCPA. You may accept all, reject non-essential cookies, or customize your choices. Your consent will be recorded and can be revised at any point via our cookie banner or browser settings.
You also have the right under the CCPA to opt out of the “sale” of your personal data, if applicable. SecureOSX does not sell your personal data to third parties in the conventional sense defined by CCPA.
10. Children’s Privacy
SecureOSX does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected information from such a child without parental consent, we will delete that information promptly. Parents or guardians with concerns may contact us at [email protected].
11. Amendments to This Privacy Policy
We reserve the right to update, revise, or modify this Privacy Policy at our discretion. Material changes will be communicated prominently on secureosx.com or via direct communication if required by law. We encourage users to review this policy periodically to stay informed about how we safeguard personal information.
12. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy, your personal data, or your data protection rights, please contact us at:
Email: [email protected]
13. Compliance Statement
SecureOSX is committed to full compliance with GDPR, CCPA, and all applicable data protection regulations. Your privacy is our priority. If you have any questions or wish to assert your rights under this Privacy Policy, do not hesitate to reach out to us.
Thank you for trusting secureosx.com.